EBI specializes in customer experience, management skills, and creative strategies for business challenge and growth.

We’ve developed and implemented solutions, learning, and tools for some of the best known brands, major industries, and non-profits, including Harvard Business School, Dunkin Donuts – Baskin Robbins, Meridien Hotels, Oregon Health and Science University, Kronos, Amica, and over 300 organizations.

We are a group of experienced consultants with extensive US and multi-national expertise who have sat on both sides of the boardroom table.  We know firsthand that profitable growth and customer satisfaction go hand in hand and that success is driven by a dedicated workforce energized by what they do.