We are a group of consultants with extensive US and international expertise who have sat on both sides of the boardroom table. We have been on the consulting side and we worked with consultants to create sustainable change and shareholder value. We learned firsthand that higher customer satisfaction is driven by a dedicated workforce energized by what they do. We know what works and what is required to take transformation and improvement projects to the next level.
Elaine Berke, founder and president of EBI Consulting, has 25 years experience in management consulting, organizational development, transformation, service excellence, sales process, and strategic planning. EBI has worked with over 300 organizations to create sustainable change and add value. Clients have included Harvard Business School, Dunkin Donuts/Baskin Robbins, Amica, Meridien and Langham Hotels, Oregon Health and Science University, technology, financial services, healthcare, privately held companies, and non-profits. Elaine has been quoted in Fortune, NY Times, Sales and Marketing Management, The Boston Globe; and published articles in Training Magazine, Management Review, Stephen Covey’s Executive Excellence, Best Practices Newsletters, and on-line publications.
Elaine has held corporate human resources and organizational development positions including working for a leading General Mills division. She has an MBA from University of Massachusetts and BS from Boston University. She is on the Board of Directors of the Rhode Island Philharmonic and Board of Governors for The Miriam Hospital in Providence. Elaine is an entrepreneur who has also launched www.jobsmartz.net, career and employment coaching. She has been a Visiting Scholar and Entrepeneurship Mentor at Brown University and Management Lecturer at University of Massachusetts Charlton School of Business, receiving among the highest faculty ratings throughout the university.
Jackie Lehmann Vogel is the founder of LV&P Management Services Ltd. an international business consulting firm. Jackie has extensive strategy, sales, operations, and management experience with global “best of breed companies,” and held senior management positions as Sales and Marketing Director, Managing Director, and Regional Vice President in the automotive, hotel and travel industry in Switzerland, Germany and Australia. Throughout her consulting career, Jackie has worked with leading multinational corporations in the development and deployment of strategies to create profitable revenue growth and improve the efficiency and performance of sales, service processes and overall sales and service productivity.
Jackie completed Executive Education programs sponsored by the University of Michigan and Humbolt University and holds an Advanced Swiss Commercial Diploma in Business Administration. She has completed university programs in the US and with the Juran Institute, focusing on Leadership, Change Management, Process Improvement and LEAN.