EBI helps organizations in their commitment to excellence by providing these services:

  • Assessments based on firsthand input from executives, managers, and employees
  • Feedback on internal strengths and weaknesses and identifying barriers
  • Targeted customer surveys
  • Action Plans with recommendations outlining opportunities and customer satisfaction potential
  • Strategies to better utilize management and employee talent
  • Sustainability including hiring profiles, communications, internal champions, peer norms, measurement, and problem solving.

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